"Thank you so much for your speedy response. I really appreciate doing business with an honest company that takes care of problems...I will recommend you to my friends! " Julie A., Bear River, WY
Here is our list of the questions we hear most often. If you have a question and you don't see the answer here, please feel free to contact us.
What Is The Bird & Cage Co? The Bird & Cage Co. is an online retail store dedicated to keeping quality high and price low. The owners, Elaine & Earl Williams, keep the customer's satisfaction in mind and welcome all questions or suggestions. We want you to feel safe while shopping with us on our secure website.
Will You Sell My Private Information? We are absolutely dedicated to our customers and hope you will tell all your friends about your splendid shopping experience with The Bird & Cage Co. Be assured that all information you give to The Bird & Cage Co. will be kept confidential. Read more about our policies here
What Does Shipping Cost? We offer free shipping in the continental US on every order worth $25 or more. Orders under $25 are subject to a handling fee of $5.95. If you live elsewhere and wish to place an order, please contact us for a shipping quote.
How Big A Cage Does My Bird Need? Actually, in our opinion, the larger the cage the better. Birds need their cages to be roomy so they can have plenty of room for toys and activities. Remember too, that many species, particularly those belonging to non-climbing species, need to be able to fly at least a little, to stay properly healthy.
As so often happens, the best answer may be a compromise; buy a cage large enough for your species of bird(s), taking in consideration your budget and the room you have available for cage placement. Please feel free to contact us with any detailed questions concerning your bird and it's cage.
What Bar Spacing Is Best? Housing your bird in a "safe house" is very important. The smaller species (finches, canaries, budgies, lovebirds) need cages with 1/2 inch bar spacing or less. Cockatiels and Small Conures can be housed with 1/2 inch bar spacing but bars should not be spaced any wider than 5/8ths of an inch. Cages that have 3/4 inch bar spacing and 1 inch bar spacing are for the larger Parrots.
If you want to know what bar spacing is safest for a specific species, please feel free to contact us. Your "feathered friend's" happiness and safety is our Number 1 priority!
Is the paint on your cages safe for bird(s)? Most of our cages are powder coated and baked enamal painted. Powder Coating a cage is a process adherring paint to metal without any harmful toxins. The enamal has been tested to be non-toxic to birds. It does not contain lead or zinc of any significant value.
A few of our cages are galvanized with the safer electro-plating process rather than the cheaper but far more dangerous 'hot-dip' process. For a more in-depth look at metal toxicity in birds, see the feature article in Issue 67 of the Flock Talk eZine Archives.
What About Lead Content? We understand your concern for your bird's safety, and do everything possible to ensure that our cages are safe for your birds. Our cages are manufactured in China, as are most other cages on the market. There are a few manufactured in US but they rare and quite expensive. Others are manufactured in Mexico. Our cages have been tested by an independent laboratory in the US, to ensure that the paint is lead-free and that the cage is safe and non-toxic to birds and other animals. This company has been testing the paint on our cages since we started importing these cages over 12 years ago. If you find any cages that you are uncertain of on sale anywhere, please ask for a toxicty report on the paint before purchasing. If such a report is not available please stay clear of these cages and their vendors. Our supplier does have a toxity report available upon request, just ask and we will be happy to provide you with any such information you may require.
My Cage Was Damaged During Delivery, What Do I Do? Although we at Bird & Cage. as well as our shipping company, take great effort to see that you receive your merchandise intact, things sometimes happen. If you receive a package damaged, please contact The Bird & Cage Co. at (281) 420-2201 or email sales@birdandcage.com within three (3) business days from the date of delivery, and we will work with you to correct any problems with your delivery. Please, do not call the shipping company. If a return has not been authorized within 3 days of delivery, it will not be accepted.
What If I Want To Return My Purchase? All returns must be authorized by The Bird & Cage Co. or they will not be accepted. There is a 25% restocking fee on all returns, and the Bird & Cage Co will not be responsible for freight charges on returned merchandise. The Bird & Cage Co must be notified within three (3) days of delivery that the merchandise is being returned or it will not be accepted. Shipping fees are not refundable unless you are returning defective merchandise or merchandise The Bird & Cage Co. has sent in error. ALL returned merchandise must include all original boxes and parts. If a bird has been housed in the cage for any period of time the cage is not returnable. No returns on sale items.
Do You Have A Catalog? Sorry, we do not have any printed catalogs. In order to keep our prices low, we have chosen to sell through our website, instead of the expense of a printed catalog. This, in return, is ecologically sound and we are saving trees!
"I just wanted to thank you for the beautiful cage i ordered. It arrived in excellent condition.The cage was easy to put together.I did'nt think it would be that big.I am looking forward to doing business with you in the future. THANK YOU VERY MUCH."
"My wife and I just ordered our second Wrought Iron Cage within a month. It’s extremely well made and will last a lifetime. We are very pleased with the cage and it has given us more reason for more birds. Thank you for providing strong, well machined, exact fitting cages for our birds."
"Thank you for delivering my two cages so quickly. I've ordered avian products from other suppliers on-line and have never experienced such good service as with your company."
"Just wanted to let you know that I received my cage in perfect condition. It is very nice, roomy, and sturdy. Not hard to put together at all. I have ordered cages from you in the past, and this is by far the best. Worth every penny, and very affordable! I am so thrilled that I plan on ordering another one for my owl finches in a couple of weeks! Thanks so much for all your help, I am so glad we found you! Kind regards,"
"Thank you for delivering my two cages so quickly. I've ordered avian products from other suppliers on-line and have never experienced such good service as with your company."
"Received my 2481 cages and stand set a couple of days ago. The cages were better than I expected, went together smoothly and more importantly the finches give them a big wings up. I was really pleased to see the size of the feeders/waterers. Thanks again."
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